Privacy Policy - Statistical Excellence Academy

Our Data Protection Commitment

Statistical Excellence Academy is committed to protecting your privacy and ensuring the responsible handling of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you interact with our educational services and website.

We believe in transparency and want you to understand exactly how your information is used to enhance your statistical learning experience while maintaining the highest standards of data protection and privacy.

This policy applies to all interactions with our website, course materials, educational programs, and communication channels. By using our services, you acknowledge that you have read and understand this privacy policy.

Information We Collect

Personal Information You Provide

Contact Information: Name, email address, phone number when you inquire about our programs
Educational Background: Information about your statistical knowledge level and learning goals
Program Preferences: Course selections, scheduling preferences, and special requirements
Communication Records: Messages sent through our contact forms and email correspondence

Automatically Collected Information

Website Usage Data: Pages visited, time spent on site, and interaction patterns
Technical Information: IP address, browser type, device information, and operating system
Analytics Data: Anonymous usage statistics to improve our website and educational content
Cookie Data: Information stored through cookies as described in our Cookie Policy

Legal Basis for Data Processing

Consent: When you voluntarily provide information through forms or communications
Legitimate Interest: To improve our educational services and website functionality
Contract Performance: To provide requested information about our statistical programs
Legal Compliance: To meet regulatory requirements in the education sector

How We Use Your Information

Educational Services

Respond to program inquiries and provide course information
Customize program recommendations based on your background
Process enrollment applications and maintain student records
Communicate important updates about courses and schedules

Website Improvement

Analyze website usage to enhance user experience
Optimize content and navigation for better accessibility
Troubleshoot technical issues and improve performance
Develop new features based on user feedback and behavior

Communication

Send educational newsletters and statistical insights
Notify about new course offerings and special events
Provide customer support and respond to questions
Share relevant industry news and learning resources

Legal Compliance

Maintain records as required by educational regulations
Ensure compliance with data protection laws
Respond to legal requests and government inquiries
Protect against fraud and maintain security standards

Data Protection and Security

Security Measures

Encrypted data transmission using SSL/TLS protocols
Secure servers with regular security updates and monitoring
Access controls limiting data access to authorized personnel only
Regular backup procedures to prevent data loss

Multi-factor authentication for administrative access
Regular security audits and vulnerability assessments
Staff training on data protection and privacy practices
Incident response procedures for potential data breaches

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

Contact Inquiries: Retained for up to 2 years for follow-up and program planning
Student Records: Maintained for 7 years as required by educational regulations
Website Analytics: Anonymized data retained for statistical analysis purposes
Communication Records: Kept for 3 years for quality assurance and support purposes

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these circumstances:

Service Providers: Trusted partners who help us operate our website and provide educational services
Legal Requirements: When required by law, court order, or government regulation
University Partners: With your explicit consent, for collaborative research or program development
Anonymized Data: Statistical summaries that cannot identify individuals for research purposes

Your Rights and Data Management

Your Data Rights

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data under certain conditions

Right to Data Portability

Receive your data in a structured, machine-readable format

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us using the information provided on our website. We will respond to your request within 30 days.

Required Information

Full name and contact information
Specific data or request type
Verification of identity (for security purposes)
Reason for request (if applicable)

Note: Some requests may take longer to process if we need to verify your identity or locate specific information across our systems.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.

International Compliance and Updates

Regulatory Compliance

Statistical Excellence Academy complies with applicable data protection laws and regulations, including:

Sri Lankan Personal Data Protection Act and related regulations
International best practices for educational data protection
Industry standards for secure data handling and storage
Professional ethics guidelines for statistical education providers

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes:

We will notify you through our website and email communications
We will provide a clear summary of the changes made
We will give you time to review the updated policy before it takes effect
We will maintain previous versions for reference and transparency

Questions and Concerns

If you have any questions about this privacy policy, our data practices, or would like to exercise any of your data protection rights, please don't hesitate to contact us through our website's contact form. We are committed to addressing your concerns promptly and transparently.